January 2024

2308 13534 Building Trust in Conversational AI: A Comprehensive Review and Solution Architecture for Explainable, Privacy-Aware Systems using LLMs and Knowledge Graph Yellow.ai has it’s own proprietary NLP called DynamicNLP™ – built on zero shot learning and pre-trained on billions of conversations across channels and industries. DynamicNLP™ elevates both customer and employee experiences, consistently achieving